Create two sets of responders to an inicdent

[kam.marwaha.betwaygroup.com]

Within each team we have two sub teams (Dev & QA) and we need to create a schedule for both sub teams.

Each sub team will have their own responder for that day, so when an incident comes through it will alert the responder for both sub teams.

Unsure on how to do this with PagerDuty, so any help will be appreciated.

[sébastien.de.nef]

Hi Kam,

You can do it by adding both schedules to the first escalation policy level.

See:
https://community.pagerduty.com/forum#heading--multi-user-alerting

And here: to see many schedules added to the same escalation policy level.

Escalation Policies and Schedules

And: “Notify Multiple Users at Once” use case:

Escalation Policy Basics

Hope this helps.

Regards,
Sébastien